When using branches, keep the following best practices in mind:
- Keep the option text short and don't wrap text if you can avoid it. Doing so causes the viewer to read too much before making a selection, which can cause them to exit the video app.
- Don't add too many options. Your goal is engagement. You want the viewer to select an option. If you give them too many choices, then they will become confused and not make a selection.
- Don't branch more than two levels. While viewers will spend some time interacting with your video app, the goal is to direct them to the part of the video app that is relevant to them. In our experience, going more than two levels deep causes most viewers to exit the video app.